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Last updated: 8 September 2026
Open Waters Escape Villa (“Open Waters”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit openwaters.lk, make an enquiry or booking, stay with us, or otherwise contact us.
Information we collect
We may collect:
- Contact and identity information, such as your name, email address, telephone number, country of residence, and identification details where required for a reservation or by law.
- Booking information, such as arrival and departure dates, guest names, room preferences, special requests, and information needed to arrange transfers, meals, or local experiences.
- Payment and billing information. Card and other payment details are handled by our secure payment service providers; we do not intentionally store full card details on our systems.
- Communications, including enquiries, booking messages, feedback, and support requests.
- Website and device information, such as IP address, browser type, device information, pages visited, and cookie preferences.
How we use information
We use personal information to:
- Process and manage bookings, payments, cancellations, and refunds.
- Provide accommodation, meals, transfers, experiences, and guest support.
- Communicate about bookings, requests, service changes, and important notices.
- Improve our website, services, safety, and guest experience.
- Prevent fraud, misuse, security incidents, and unauthorised transactions.
- Meet legal, tax, accounting, immigration, and regulatory obligations.
- Send marketing communications only where permitted by law or with an appropriate consent. You may opt out at any time.
When we share information
We do not sell personal information. We may share it only when necessary with:
- Payment processors and banks that process a transaction.
- Booking platforms, website hosting providers, email providers, and technology service providers that help us operate our business.
- Service providers involved in your requested service, such as transfer providers or activity operators, where necessary to fulfil your request.
- Authorities or other parties where required by law, to protect safety, or to establish, exercise, or defend legal claims.
We require service providers to use information only for authorised purposes and to protect it appropriately.
Cookies
Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand website use, and improve performance. You can control or delete cookies through your browser settings; however, some site features may not work correctly if cookies are disabled.
Data security and retention
We use reasonable technical and organisational measures to protect personal information. No internet transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.
We retain information only for as long as necessary for the purposes described in this policy, including to manage bookings, meet legal and accounting requirements, resolve disputes, and enforce our agreements.
Your choices and requests
Subject to applicable law, you may ask us to access, correct, update, or delete your personal information, or to stop receiving marketing messages. To make a request, contact us using the details below. We may need to verify your identity before responding.
Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date.
Contact us
Open Waters Escape Villa
No. 15, Holy Trinity Road, Kochchikade, Sri Lanka
Email: reservations.escapevilla@openwaters.lk
Telephone: +94 31 221 0532 / +94 76 893 0220